Thank you for sharing your feedback. We are genuinely sorry to hear that you have experienced this issue with both devices.
Customer satisfaction and product quality are very important to us, and we take your comments seriously. We would appreciate it if you could contact our support team directly and provide some additional details about your situation.
It is important for us to investigate this matter thoroughly, understand exactly what happened, and determine why the devices are not performing as expected.
We will be happy to look into this and assist you in finding an appropriate solution.
Thank you for giving us the opportunity to investigate and improve our service.